Wordpress FAQ

If you have any problems using the service, or if you need any assistance, please contact Peter Edwards <p.l.edwards@leeds.ac.uk> or the IT Service Desk <itservicedesk@leeds.ac.uk>.

How do I backup my site?

Site backups are carried out in the WPEngine User Portal. Custom installs will usually have at least one user added to this system to perform tasks in the portal. The following support articles are available in the WPEngine support garage:

How do I use the staging area?

Custom installs have access to a staging area where you can test new plugins, updates or themes before you deploy them to a live environment. The following support articles outline the process:

HELP - I've lost my password!

You can update your password if you have access to MySQL:

  1. Go to phpmyadmin (via the customer portal in WPEngine)
  2. Select the database by finding it in the list in the left pane and clicking on it
  3. Find the [prefix]_users table (the database prefix is set in wp-config.php and is usually wp) in the left pane and click on it
  4. Find your user in the table and click on the edit button next to the row to edit the details.
  5. In the user_password field select the “MD5” function from the dropdown next to this field and enter your new password
  6. Click on the “Go” button

How do I create an administrator account on my site?

You can create a user directly in the WordPress database and set them up as a site administrator.

  1. Go to phpmyadmin (via the customer portal in WPEngine)
  2. Select the database by finding it in the list in the left pane and clicking on it
  3. Find the [prefix]_users table (the database prefix is set in wp-config.php and is usually wp) in the left pane and click on it
  4. Click on the insert tab to add a new row to the users table
  5. Fill in the fields as follows:
    • ID – leave blank
    • user_login – your username – don’t use “admin” and make it all from lowercase letters
    • user_pass – select the “MD5” function from the dropdown next to this field and enter your chosen password
    • user_nicename – put the same as your user_login in here
    • user_email – put your email address in here (this has to be unique)
    • user_url – leave blank
    • user_registered – leave blank
    • user_activation_key – leave blank
    • user_status – leave blank
    • display_name – put your full name in here
    • spam – leave blank
    • deleted – leave blank
  6. Click on the “Go” button
  7. Make a note of the ID which was generated for your new user – you will need this in the next steps
  8. Find the [prefix]_usermeta table in the left pane and click on it
  9. Click on the insert tab to add two new rows to the usermeta table
  10. Fill in the fields as follows:
    • umeta_id – leave blank
    • user_id – the user ID of your new user
    • First row:
      • meta_keywp_capabilities
      • meta_valuea:1:{s:13:"administrator";s:1:"1";}
    • Second row:
      • meta_keywp_user_level
      • meta_value10
  11. Click on the “Go” button